Hub Track

An inventory tracking system is a software solution designed to monitor and manage inventory levels, orders, sales, and deliveries. It helps businesses track the movement of goods and ensures they have the right amount of stock at all times. Here’s an overview of the components and key features that Hub Track inventory tracking system include.

Project Overview

THE PROBLEM:

Inventory management can be a cumbersome and time-consuming task for retailers. Now store´s owners are looking for a scalable technology solution that would aid the store’s inventory management, security, scalability, and efficiency.

THE GOAL:

Develop custom inventory management platform that would function seamlessly across different devices. This would replace cumbersome Excel sheets and provide the store's owners with a secure and intuitive online/offline platform for managing and tracking inventory management-related tasks.

MY ROLE:

This is an individual project that allowed me to plan and direct each step of the design thinking process as a UX strategic design student with mobile and web UI design experience.

RESPONSIBILITIES:

Conduct user research
Define the problem and provide insights to inform the ideation phase
Define personas, user journeys, empathy maps, and user flows
Visual design of low-fi and high-fi wireframes, prototypes, and user testing

User Research: Summary

To understand user frustration, needs, and requirements, I conducted foundational research through interviews and user surveys for my project. My goal was to gain insights to understand the processes users go on their daily business operations.

There are two types of user research methodologies: qualitative and quantitative research. I chose qualitative research because I had a time constraint.

User Research: Pain Points

CHAOTIC INVENTORY STORAGE AREA:
Messy and distracting environment not conducive to keeping good inventory management practices.
INVENTORY TAKES TOO LONG:
Not enough time and help to perform all processes. Need to find a way to streamline some of the tasks to optimize time spent on the overall process.
TRANSFERRING WRITTEN DATA:
Challenges transposing from paper to computer. Solution should be able to digitize written inventory records.
LOSSES:
The inability to properly record inventory has caused loss of stock and profits. The solution should accurately update stock numbers based on sales and returns.

Persona:

Sarah is a professional businesswoman working in her own retail store. She is looking for ways to save money and automate her store´s inventory processes.

User Journey Mapping:

By creating user journey maps, I wanted to illustrate the process of how Sarah behaves, feels, and what she thinks while accomplishing her goals to address pain points or provide moments of delight.